Refund Policy
💯 Our Commitment
We're confident in the quality of our review service. If we fail to deliver on our promises, you're entitled to a full refund.
Eligible Refund Scenarios
You qualify for a 100% refund if:
✓ We Don't Deliver Your Review
- We fail to provide your review within 48 hours of receiving your complete submission (Standard/Express tier)
- We fail to provide same-day review for Priority tier orders placed before 3 PM EST
- We don't respond to your follow-up questions during the review window
✓ We Miss Critical Errors
- We mark your form as "ready to submit" but the platform immediately rejects it due to an obvious error we should have caught (name/TIN mismatch, missing required fields, incorrect date format)
- Note: We cannot guarantee platform acceptance, but we do guarantee we'll catch common rejection triggers
✓ Service Not as Described
- You paid for W-8BEN Individual Review but received generic advice instead of a personalized checklist
- We don't provide the "one re-review" included in your service tier
Non-Refundable Scenarios
We cannot offer refunds if:
✗ Platform Rejection for Complex Reasons
- The platform rejects your form due to policy changes, tax treaty interpretation, or compliance issues beyond basic form errors
- Example: "Your country is not eligible for treaty benefits" — this is a policy issue, not a form error
✗ You Don't Follow Our Recommendations
- We provide a clear checklist, but you submit the form without making the suggested corrections
- You modify the form after our review without consulting us
✗ Buyer's Remorse
- You change your mind after receiving the review
- You find free resources online after purchasing (our service saves you time and reduces risk)
✗ After 14 Days
- Refund requests must be submitted within 14 days of purchase
- If you successfully used our review to fix your form and get approved, you cannot request a refund weeks later
How to Request a Refund
- Email us at form@w8benreview.com within 14 days
- Include your order number and reason for refund
- We'll respond within 2 business days
- Refunds processed within 5-7 business days to your original payment method
What We Guarantee (and What We Don't)
✅ We Guarantee:
- Same-day review turnaround (for Priority tier placed before 3 PM EST)
- Human expert review, not AI-generated advice
- Clear, actionable checklist
- One free re-review if you have follow-up questions
❌ We Don't Guarantee:
- Platform acceptance (final decisions rest with Stripe, PayPal, etc.)
- Tax advice or IRS audit protection
- Legal representation or outcome guarantees
Questions?
If you're unsure whether our service is right for you, please email us before purchasing. We're happy to clarify what we can and cannot help with.
Contact: form@w8benreview.com
Response time: Within 24 hours
Disclaimer
This refund policy applies to our W-8BEN review service only. We are not responsible for platform decisions, IRS interpretations, or any legal or financial outcomes. By purchasing our service, you acknowledge that we provide form review assistance, not tax or legal advice.
This policy applies to services purchased on or after January 1, 2025.